DELIVERY:
Your ordered item will be delivered to you within 1-3 business days.
Delivery service (to your home) is paid. Its price is €5.00.
FREE DELIVERY to Omniva, DPD or LP Express parcel lockers in Lithuania for purchases over €45.00. For orders up to €45.00, the delivery cost to an Omniva or LP Express parcel locker in Lithuania is €3.50, and to DPD is €4.00. We will deliver the order to your chosen parcel locker (self-service parcel terminal). You can pick up ordered goods at any convenient time of day – parcel lockers operate daily, around the clock.
We also ship goods abroad.
Goods are delivered abroad by Lithuanian Post.
Within the European Union: -€12.99
To other countries: -€19.99
Import duties may apply when sending/delivering goods outside the Republic of Lithuania and the EU Customs Union. The buyer is solely responsible for paying taxes related to the goods, including any import, customs, VAT, and other taxes.
Delivery time:
Shipments to European Union capitals are delivered within 3-5 business days. To other locations in the European Union, shipments are delivered within 4-7 business days. To non-EU countries – within 5-15 business days. You can track shipments here: https://www.post.lt/siuntu-sekimas
IMPORTANT!
Upon receipt of the goods, it is essential to check the external condition of the delivered goods: whether there are any external damages to the packaging that could affect the quality of the goods. All claims or comments regarding the quality of the delivered goods must be recorded in the goods acceptance document before signing or refusing to accept the goods, otherwise, it is considered that the goods have been delivered in proper quality.
All claims regarding the deterioration of goods' quality that occurred during transportation and are not visible upon simple external inspection (only noticeable after unpacking the item) are accepted by transport companies only within 3 business days. Therefore, in such cases, it is necessary to contact us as early as possible to assess the origin of the deterioration of the goods' quality and avoid problems in compensating for damages (reducing the price of the item, replacing the item with a new one, or refunding the money paid for the item).
Goods are delivered on business days Monday-Friday. By separate agreement, goods are delivered on weekends and public holidays.
Returns and exchanges
Returns and exchanges are regulated by:
Retail Trade Rules, approved by Resolution No. 697 of the Government of the Republic of Lithuania on 2001-06-11 (amended by Resolution No. 738 of the Government of the Republic of Lithuania on 2014-07-22, hereinafter - the Rules). Pursuant to the provisions of Rule 25, goods sold to the consumer under distance or off-premises consumer purchase-sale contracts are returned in accordance with the procedure established in Articles 6.228(10) and 6.228(11) of the Civil Code.
When returning goods, the following conditions must be observed:
– returned goods of proper quality must meet the following requirements:
– the returned item must be in its original, undamaged packaging. The requirement to return goods in original packaging does not apply to goods for which the Seller grants a trial period or a trial guarantee. In other cases (money-back guarantees, cases of withdrawal from distance purchase-sale), the requirement for the item to be in its original packaging applies;
– the returned item must be packaged as it was from the factory (correctly arranged packaging materials) so that it can be transported safely. This ensures greater safety for the shipped item. If you have any questions about proper item packaging, you can contact us at the specified contacts for consultation;
– the returned item must not be damaged by the Buyer;
– the returned item must be unused by the Buyer (this requirement does not apply to items for which the Seller grants a trial period or a trial guarantee);
– the returned item must not have lost its commercial appearance (this requirement does not apply to items for which the Seller grants a trial period or a trial guarantee);
– the consumer properties of the returned item must be preserved;
– the returned item must have the same completeness (including gifts and other accessories) as received by the Buyer;
– when returning an item, it is necessary to provide the purchase document for the returned item, and the warranty card (if issued);
The warranty does not apply: *
• to items with mechanical damage or signs of disassembly;
• to items that have been used for purposes other than intended;
• to items whose defects occurred due to the buyer's fault;
• to items with damaged serial stickers;
• to items that have been repaired in an unauthorized service center;
• when a defect occurs due to environmental factors (storm, rain, etc.), Force Majeure (fire, flood), or the impact of accidental external factors (power surge, etc.);
• if a defect occurs due to liquids, objects, etc. entering the device;
• if the buyer does not provide a purchase document (invoice, receipt, leasing agreement);
• to defects caused by the use of non-original accessories;
• to wearing parts (cables, connectors, batteries, holders, etc.);
• to information stored on information carriers;
* The provisions on warranty limitation or non-application are harmonized with Article 6.333, Part 3 of the Civil Code of the Republic of Lithuania.
If a store employee determines that your item has become irreparably defective during the warranty period due to manufacturer's fault (defective item), in such a case, in our store, upon presentation of the item's purchase document, you have the right to request that the defective item be replaced with another identical one or that the money you paid for the item be refunded.
If a store employee determines that your item has become defective during the warranty period due to manufacturer's fault (defective item), but it can be repaired, in such a case you have the right to choose to have the defects of the item removed free of charge (repair the item), to have the defective item replaced with a proper quality item free of charge, to reduce the price of the item, or to unilaterally terminate the purchase-sale contract and demand a refund of the price paid for the item. If you choose the latter two options, you must bring the item to the store along with the purchase document. If you decide to repair the item, inform the store employee serving you.
A buyer who believes their rights have been violated must contact the Seller in writing no later than three months from the date of the violation and state their demands. The Seller must examine the request free of charge no later than within 14 days and provide a detailed, reasoned written answer based on documents. If the problem cannot be resolved, the Buyer has the right to apply to an out-of-court dispute resolution entity (State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to court.
The Buyer must deliver the returned goods to KORALU.LT, at the office address: Sausio 13-osios g. 2, Vilnius, LT-04343
Upon purchasing a defective item, the Buyer has the rights established in the Civil Code of the Republic of Lithuania and the Retail Trade Rules (Resolution No. 697 of the Government of the Republic of Lithuania; 2001-06-11, amended by Resolution No. 738 of the Government of the Republic of Lithuania on 2014-07-22). If the Buyer requests a refund and the Buyer's claim is satisfied, the conditions and procedure for refunding money, exchanging the item for an analogous or other item are established in this document.
IMPORTANT: Bus parcel services or Lithuanian Post do not deliver parcels to the final recipient, so goods must be returned via courier service or delivered in person.
When returning an item, a request must be submitted, detailing the order information: order number, date, item, price, delivery date. The request must indicate the account for the refund. In cases where money is refunded to an account other than the buyer's, it is mandatory to provide a power of attorney issued by the buyer to a third party to receive the refunded money.
Article 6.228(10), paragraph 1 of the Civil Code stipulates that the consumer has the right, without stating a reason and without incurring costs other than those specified in Article 6.228(11) of this Code, to withdraw from a distance contract or an off-premises contract within 14 days, with the exceptions provided in paragraph 2 of this Article. Article 6.228(10), paragraph 6 of the Civil Code stipulates that the consumer notifies the entrepreneur of the withdrawal from the contract either by submitting a clear statement outlining their decision to withdraw from the contract or by submitting a duly completed model contract form (approved by the Government of the Republic of Lithuania).
Calculation of the return period for goods:
The consumer has the right to withdraw from a distance contract within 14 days from the moment they receive the ordered goods.
Article 6.228(10), paragraph 3, point 2 of the Civil Code states that the 14-day period for withdrawal from a distance contract expires after fourteen days when the purchase-sale contract is concluded – from the day on which the consumer or a person indicated by the consumer, other than the carrier, receives the ordered item or:
a) if the consumer ordered more than one item with a single order and the items are delivered separately – from the day on which the consumer or a person indicated by the consumer, other than the carrier, receives the last item;
b) if the item is delivered in different batches or parts – from the day on which the consumer or a person indicated by the consumer, other than the carrier, receives the last batch or part.
Regarding the coverage of shipping and return costs for goods:
- In accordance with legal acts, the seller must reimburse the shipping costs (to the consumer) when refunding the money paid for the item(s), and the return costs of the item are borne by the consumer.
- The consumer bears only the direct costs of returning the goods.
Regarding commercial appearance:
- Upon receiving the goods, the Buyer must check their condition, quantity, and quality.
- Article 6.228(11), point 8 of the Civil Code states that the consumer is liable only for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
- The European Commission's guiding document on Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (hereinafter – the Directive), states that "some consumers exercise their right of withdrawal after having used the goods more than what is necessary to establish the nature, characteristics and functioning of the goods. In such cases, the consumer should not lose the right of withdrawal, but should be liable for any diminished value of the goods. <…>". Pursuant to Article 14(2) of the Directive, the consumer is liable "for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods". In recital 47, this obligation is explained in more detail: "<…> In order to establish the nature, characteristics and functioning of the goods, the consumer should only handle and inspect them in the same manner as he would be allowed to do in a shop.
In accordance with the procedure established by law, the Seller undertakes to refund the money within 14 days after the authorized service confirms that the item is in proper condition, i.e., no damages, alterations, replaced parts are found, the serial number of the purchased and returned item matches, etc.
Goods can be returned during business hours: Mon-Fri, 9 AM - 5 PM. Koralu.lt unilaterally has the right to deduct the amount of the additional discount granted from the amount refunded to the customer, if the customer used an additional offer discount and later cancelled (returned) at least one quality item from the offer to which the discount was applied.
In cases where the reason for returning the goods is improper quality, the seller undertakes to replace the improper quality item with a proper quality item at its own expense or to refund the money paid for the item. Improper quality goods are replaced or refunded in accordance with the provisions of the Civil Code and the Retail Trade Rules.
If, during the warranty period, a defective item purchased by the customer is replaced with a new item of proper quality, the remaining warranty period applies to the replaced item, i.e., the warranty period is not extended.
REGARDING APPLICATIONS TO THE STATE CONSUMER RIGHTS PROTECTION AUTHORITY
Entity resolving consumer disputes out-of-court: State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
You can submit a request/complaint regarding a product or service purchased in our online store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax. (8 5) 279 1466, website www.vvtat.lt, its territorial divisions in counties or fill out the application form on the ODR platform http://ec.europa.eu/odr/
